Refund policy

RIGHT OF WITHDRAWAL AND REFUNDS
The User who plays the role of consumer and who for any reason is not satisfied with the purchase of material Products has the right to withdraw from the stipulated contract, without any penalty and without specify the reason within 14 days from the date of delivery of the Product.
In order to withdraw from the contract, the User must contact the Data Controller at the e-mail address info@viacondottistore.com. The User will be informed of the modalities concerning the return of the Product. The sending of the communication may validly be replaced by the return of the purchased Product, provided that it is within the same terms. The date of delivery to the post office or to the forwarder will be valid between the parties.
In case of withdrawal, the Owner will reimburse the payments received from the User as well as the delivery costs without undue delay and, in any case, no later than 30 days from the day on which the User communicated to the Owner that he wishes to withdraw. from the contract.
The Owner will refund the User in the same payment methods used by the User for the online purchase.
The User must return the Products at his own expense, unless the Supplier agrees to take them on, without undue delay and in any case within 14 days from the date on which he communicated to the Owner his decision to withdraw .
The User is responsible for the integrity of the Product as long as the same asset is in his possession and must take all appropriate measures to preserve the Product and do everything possible to ensure that the Product is returned in the best possible conditions including the original undamaged packaging, instruction manuals, accessories, any separate items and any other components. The Product must not have been subject to manipulation other than that necessary to establish the nature, characteristics and functioning of the Product.
The Owner will not consider requests for return in the event that the returned Product is malfunctioning due to improper use, negligence, damage or physical, aesthetic or superficial alterations, tampering or improper maintenance or wear and tear. p>